ALERT: WUHAN NOVEL CORONAVIRUS
If you have recently returned from Mainland China, Hong Kong, Macau, Malaysia, Republic of Korea, Singapore, Taiwan or Thailand DO NOT COME TO THE SURGERY. STAY AT HOME AND CALL US – 020 7837 2020 (999 if you are very unwell). Alert staff to your travel history and we will arrange an assessment for you.
Your Named Accountable GP
(Known as your usual GP)
We would like to remind all our patients including children that they have been
allocated a named accountable GP more commonly known as usual GP
Your usual GP is responsible for overseeing your primary health needs
including prescriptions, results and any communications from secondary care.
You would have been advised who you usual GP is at the time of registration or
subsequent correspondance or when you visited the practice.
If you are unsure who your usual GP is please ask reception either in person or by telephone
Important Notices
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Amwell Practice | Survey
We would appreciate a moment of your time to complete our one-page survey, created in collaboration with the practice’s Patient Participation Group.
(The visual is an example of how this text message will appear on your phone)
Pilot Scheme Chain SMS to message patients
(AccuRx)
The Amwell Group Practice is looking at new ways to contact patients regarding various issues including results, medication reviews and Long Term Condition reviews i.e. Asthma & Diabetes.
When you come along to an appointment you will be given a form asking you to opt in or out of this service, please ensure you complete this form and hand it to one of our reception team before you leave the practice.
Chain SMS
Chain SMS is a system which allows us to easily send text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so you are not waiting around to hear from us!
Some examples of how this can be used….
- Reminders or notifications (e.g. prescription ready)
- Responding to simple queries (e.g. if you had a quick question about your medication)
- Letting you know we tried to call
- Sending you advice at the end of a consultation
Please Note: The practice name will always be at the bottom of the message. You won’t be able to reply them. Please help us to help you by keeping your number up to date. If you don’t want us to contact you in this way please let us know by completing the consent form that is held at reception or with the GP you are seeing.
Finally, if you do agree to use this service in the coming weeks we would be very keen to hear any feedback you may have. Please email the practice at amwellgroupractice@nhs.net, write or telephone and ask to speak to Sonia.
MISSION STATEMENT
We aim to provide high quality primary care, responsive to the needs of the local community, to the mutual satisfaction of patients, clinicians and practice staff. We will respect the needs and beliefs of patients without discrimination, in a supportive and friendly environment. We aim to create an atmosphere of personalised care and accessibility , and to work in partnership with patients and other health care professionals.