Access & Urgent Care

We recently started a project to review the way we work and the services we currently offer with regard to providing urgent care and routine booked appointments.

We are doing this in a structured and supported way to see what improvements, if any, we can make both in what we deliver and how we deliver.

As a first step we sent a survey questionnaire to patients who come to the practice on a regular basis or were seen by one of our clinicians in the previous six months. Their input and suggestions will be invaluable in helping us improve our capability to undertake regular and on-going capacity planning to ensure our response to both urgent care and routine care is as effective as possible.

The results of the survey can be viewed here: We have already made some changes to the way our appointment sessions are structured in order to introduce more telephone consultations for situations where it may not be necessary to be seen by a doctor face to face.

We have also made some improvements to our telephone system whereby we can more easily monitor the flow of incoming and outgoing calls. For staff training purposes we are now able to record all telephone calls to and from the practice as we seek to improve our front line communications.