Appointments

If you have a non-urgent medical or administrative issue please use our online service, eConsult. You will be asked to complete an online form giving us the information we need to direct you to the right member of the primary care team. A clinician will review your form and you can expect to receive a response from our practice team within three working days.

• A standard doctor’s appointment is 10 minutes. Need more time? You can request a double appointment at reception. Double appointments are needed when a patient has more than one concern or issue.
• Online: You can use the online service called eConsult. This is a fast, easy-to-use platform for submitting medical concerns. The online form will be reviewed and triaged by one of our clinicians and an appointment will be booked for you.
• Telephone: You can call the GP practice at 020 7837 2020 to make an appointment. Our Care Navigators will gather necessary medical information to ensure you are directed to the right member of the primary care team for your problem. Please note that all calls are recorded for quality and training purposes.
• In-person at reception: You can visit the clinic in person and book an appointment at the reception desk.

We will try and book routine and follow up appointments with your named doctor to ensure continuity of care.

If you require a chaperone during an examination please let reception or your clinician know and we can provide one.

If you require an interpreter please let the reception team know at the time of booking.

If for any reason you are unable to attend your appointment, please let us know as soon as possible. By doing so, we can offer your appointment to another patient who may need it. Please telephone the practice on 020 7837 2020 to cancel or change your appointment.