Compliments & Complaints

Suggestions, Comments & Complaints

All the staff aim to provide a high quality service, which we are constantly reviewing.

Any comments, complaints or suggestions are welcomed and may help us improve our service – please use our comments book in the waiting room, or contact the Practice Manager in writing to the practice address or email if you have a complaint. We operate a practice based complaints procedure and an information leaflet is available via the button below and at reception.

4 Naoroji Street

Patients’ Rights & Responsibilities

All staff at the practice have a right to carry out their work without threat of violence.

We have a policy of removing from our list any patient who is physically or verbally abusive or threatening towards any member of our staff or other patients. We aim to treat all our patients with respect – in return, we feel our staff are entitled to the same respect.

Amwell Group Practice, 4 Naoroji Street, London, WCIX 0GB | Tel: 020 7837 2020

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In order to protect our patients and staff we have opted to continue to wear a face covering whilst in the practice

If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering.

Measures are in place to keep you safe from infection during your visit to the surgery, so please remember to observe the following guidance:

* Attend at your appointment time and whenever possible, alone
* Wear a face covering
* Follow social distancing on the way to and whilst in the practice
* Ensure you follow any advice as displayed on posters or advised by staff
* Please do not attend if you have any symptoms of Covid-19